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Information Technology Affects the Tourism and Hospitality Industry

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Information Technology Affects the Tourism and Hospitality Industry



Information Technology has played a crucial role in the hospitality and tourism industry over the last decade. Technology has aided to reduce costs, intensify operational efficiency, and better the services and customer experience. Both customers and businesses can welfare from built communication, reservations, and guest service systems. Technology has aid tourism and hospitality industries replace expensive human labor with technological labor. This aids to decrease labor costs but also aids to avoid customer service issues. Here are some examples of the ways that information technology continues to improve the hospitality and tourism industry.

Technology Advancement

Technological advances have transformed the way we travel, and these new developments promise an even more synergistic and exciting experience. Now, doubts that technology and travel are a good combination. This joint force also plays an important role in the way we travel that is from the vacation destination we choose, all the way to what we do once we’re there, and even in the time after we have come back from our escapade.

Significant Technology Solutions for the Tourism Industry

Mobile Technology

This is doubtless the main character in the new ways of travel. The cell phone has become our tour guide, travel agency, best restaurant locator, map, and more we can find on the mobile. It’s by our side during the whole purchase journey. This is why there’s a need to accommodate corporate services and communications to these devices.

Augmented Reality

Augmented reality that is AR or virtual reality that is VR has also taken a step into the travel world, and the truth is that it’s a trend due to all the expectations they can offer. More and more organizations use it to show users a cabin on a cruise ship or transport them, for some seconds, to the Great Wall of China. 

Virtual Assistants

Hotels are now opening to enlist this help, thanks to the arrival of virtual assistants that are generally designed for this environment. IBM newly established Watson Assistant, an AI-powered virtual assistant that creates a synergistic and personalized experience for consumers. This is the open technology that steadfast can employ and accommodate to their needs. This way, the virtual assistant won’t be known as Watson but rather than of this, have the name that the hotels of tourism choose.

Big Data

Chiefly, they examine their database to look at the sum spent, the reason for the trip, the country of origin and cross-checks this info with public data from government sources to develop the most befitting customer profile and achieve a higher success rate. This way, they make a better segmentation for their campaigns to enhance their efficacy and optimize the investment needed for these campaigns.


Blockchain is a technology collected to transform the world as we know it. Even though it’s mainly linked with finance, it also appears that it can impact travel. 


Travel technology becomes all the more potent with help from 5G networks. They promise much quicker loading and downloading speeds, broad coverage, and more stable connections. 

Internet and Marketing

The internet has a potent impact on hospitality and tourism. A person’s first experience with your business is a visit to your website. This includes looking at images and reviews from past guests. It is critical for a business to efficaciously utilize online advertising, social media, blogs, and online purchasing to aid the convenience of their customers, particularly when your competitors are doing the same thing. 

Computer Systems

Computer systems allow communication between bigger hotel chains with multiple locations to link easier. They also aid to keep staff on the same page and make it easier to access information, making your guest’s experience good. 

Mobile Communication

Mobile tablets and smartphones have taken place of large desktop computers, making them virtually extinct. This is assistive because many travelers take some kind of mobile device with them on a trip. This aids in hospitality businesses keep customers advised of alterations and delays to their reservations, offer deals, and advertise by using GPS tracking. 

Internet of Things (IoT)

Technology has advanced so far that everything can be affiliated and accessed with the help of the internet. A lot of people traveling each day, the internet of things has greatly aided the travel and tourism industry in streamlining processes and getting a better customer experience. 

Online Booking

Both travel hosts and guests get benefit from the spreading out to reach that comes from the advancement of technology.  

Social Media Marketing

From a sales and marketing view, companies have an amended and more businesslike way to reach their market by using social media websites to enhance their products and services. It’s particularly helpful since the generations that are more travel-hungry are also the more tech-savvy ones. 

Geographic Information System (GIS)

It creates a kind of virtual map that people in assorted kinds of industries use. The most popular ways we see this is via Google Maps and Waze. Imagine how much more handy traveling is now that you can use GIS applications to find your way around a foreign land. 

Wi-Fi Access

Travelers are individualizing their trips, and the good way they can do that is to search online, which is why the extent of Wi-Fi is just getting larger and wider. In the era of experiences just as they are undergoing it.

Data Analytics

One way the travel and tourism industry accommodate alteration is by gathering and studying data, and analytic is a large part of the picture. It tells them the conduct and patterns of a traveling person, and it can even foretell where the next big travel hub is. Hotels use them to determine how much their guests spend, the reason for staying, and their country of origin. Presently, it’s difficult to imagine what traveling is like now with technology. The striking it has on travel and tourism doesn’t end here, particularly with the rise of robots, virtual reality, and voice recognition. 

The use of information Technology in the case of the hospitality and tourism industry has aid to speed up operations and aids the traveling process much more gratifying and efficient. Technology not only aids the large chain hotels but can also be useful to B and B’s and other littler companies in the industry.


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